Agreed 100%. Nowadays, we only hear the bad and focus on that. Forums have become a place to bad mouth companies, and I'm not one of those people. You should post up any good/bad stories you've had in this section, it's a bit slim.
same problems I see in retail....
one great customer may tell 1-3 of his friends the wonderful service..... but
one mad customer will tell 1-300 of his friends the shitty service
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